Life doesn't always go as planned, and at Smile Right we understand that sometimes you might need some assistance. The information below is worth considering if you're experiencing a level of financial hardship. If you have a question that doesn't fall into one of the below categories, please contact us.
When unplanned events have an impact on your finances, it can come as a shock.
Financial difficulty can come about in many forms and effects people differently. For some it can be a gradual deterioration of financial stability or an unpredicted change in income. Others may experience emergency event in their lives.
You may be surprised as your situation is more common than you think. Either way sometimes a bit of breathing space goes a long away to help catch-up.
We're here to help.
Our friendly team can work with you to establish a plan to help you get back on track.
Each application for assistance is individually assessed with a short or long-term solution tailored to provide you with some financial relief. Options may include reduced payments, repayment ‘holiday' periods or loan restructures.
While we can provide support if you are facing financial difficulties, it's also a great opportunity for you to review your budget. A break from your repayments is only a temporary solution; however you may need to assess your spending and determine your priorities.
The list of resources below are here to help you navigate through important life events which may impact you financially.
Financial Counsellors provide free information, support, and advocacy to people in financial difficulty. Free call 1800 007 007.
1800 RESPECT (1800 737 732) is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Useful information and statistics, plus forms on debts and insolvency in Australia.
Financial Counselling Australia developed this site to provide practical steps, tools and other information to help get your finances back on track.
For information on depression and anxiety and where to get help, visit the beyondblue website or contact their support service on 1300 224 636.
Helpful information about Federal Government initiatives if you are financially vulnerable.
If you're a farmer and experiencing drought or other rural issues, this Government Department offers handy business information, grants and support.
Myfuture is Australia's career information and exploration service including tips if you are facing redundancy or need help finding a job.
We realise that sometimes things can be tough but the good news is you're taking the first step right now on your road to financial recovery.
Next we need you to prepare an overview of your current financial situation. This will help us to quickly tailor the best possible outcome for you.
To do this you will need the following information at hand in preparing your request.
If you would like someone else to speak on your behalf you will need to complete this form.
If you would prefer to talk to one of our specially-trained staff first, please call us on 1300 834 141.
If after working with Breeze Living's internal dispute resolution process your issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Our team is ready to help with any questions you have.